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| 1996 || || Data || The first BART Customer Satisfaction Survey is conducted. The survey would be conducted every two years since that time, until at least 2016.<ref name=bart-css>{{cite web|url = https://www.bart.gov/sites/default/files/docs/CustSat2016_HistoricalAttributeMeans.xlsx|title = Customer Satisfaction: Historical Attribute Ratings|publisher = [[w:Bay Area Rapid Transit|Bay Area Rapid Transit]]|accessdate = June 18, 2017}}</ref>
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| 1996 || September 30 || Team || {{w|Thomas Margro}} becomes General Manager of the BART District, succeeding {{w|Richard A. White}}.<ref name=apta-margro-retires/> ||
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| 1996 || December 7 || New stations || BART opens the [[w:Pittsburg/Bay Point station|Pittsburg/Bay Point station]] for revenue service, four months ahead of schedule. This replaces North Concord/Martinez as the terminus for its line.<ref name=bart-40-years/> || Pittsburg/Bay Point; indirect effect on North Concord/Martinez
| 2003 || June 22 || New stations, transit connections || BART extends its service south of Colma, simultaneously opening stations in [[w:South San Francisco station (BART)|South San Francisco]], [[w:San Bruno station (BART)|San Bruno]], [[w:San Francisco International Airport station|San Francisco International Airport]], and [[w:Millbrae station|Millbrae]].<ref name=bart-40-years/> The Millbrae station is an intermodal terminal connecting with Caltrain; Caltrain had moved its own Millbrae station to this location in Spring 2003. || South San Francisco, San Bruno, San Francisco International Airport, Millbrae
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| 2004 || August 23 || Recognition || The [[w:American Public Transportation Association|American Public Transportation Association]] (APTA) identifies BART as the #1 transit system in the United States among systems with 30 million or more annual passenger trips.<ref name=bart-40-years/><ref name=apta-margro-retires>{{cite web|url = http://www.apta.com/passengertransport/Documents/archive_3857.htm|title = Margro to Retire as BART General Manager|date = April 16, 2007|accessdate = August 20, 2017|publisher = American Public Transportation Association}}</ref>ref name=bart-margro-retires>{{cite web|url = http://www.bart.gov/news/articles/2007/news20070411|title = BART General Manager announces resignation|date = April 10, 2007|accessdate = August 21, 2017|publisher = Bay Area Rapid Transit}}</ref><ref name=straightdope>{{cite web|url = http://boards.straightdope.com/sdmb/showthread.php?t=312925|title = #1 Transit System in America? Bite me!|date = April 20, 2005|accessdate = June 18, 2017|publisher = Straight Dope Message Board}}</ref>
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| 2004 || November 2 || Safety, referendum || Bay Area voters approve Measure AA in a referendum. The measure allocates $980 million from property taxes for the BART Earthquake Safety Program, including seismic retrofitting of the Transbay Tube and elevated tracks to better withstand an earthquake.<ref name=bart-40-years/><ref name=bart-eqs>{{cite web|url = http://www.bart.gov/about/projects/eqs|title = Earthquake Safety Program|publisher = Bay Area Rapid Transit|accessdate = June 18, 2017}}</ref><ref name=prop-aa>{{cite web|url = http://www.smartvoter.org/2004/11/02/ca/sf/meas/AA/|title = Proposition AA. BART Earthquake Safety Bond. San Francisco Bay Area Rapid Transit District|date = November 2, 2004|accessdate = June 18, 2017}}</ref><ref name=measure-aa-podcast>{{cite web|url = https://www.bart.gov/news/articles/2016/news20160929|title = Podcast: Bond money pays off with improved earthquake safety|date = September 29, 2016|accessdate = June 18, 2017}}</ref> ||
